Our commitments: the philosophy of Maghreb Elec

Maghreb Elec makes every effort to offer you quality electrical equipment and services at the best price all year round. Your satisfaction is our top priority!

Renowned brands

Maghreb Elec offers a wide selection of products from recognized brands in the electrical market, such as Siemens, Schneider, Legrand, Hager, Capri, and many others. Maghreb Elec sources its products directly from the factories of major brands in France and Europe. Maghreb Elec guarantees the origin of its products and assures you that they are in no way counterfeit.

Low prices all year round

The selection of top brands of electrical equipment at the best prices. Rather than offering occasional discounts or random promotions, we have opted for a policy of permanently low prices. In addition to buying your equipment for less, this also guarantees you the opportunity to upgrade your equipment at the best price.

Product quality

All products sold on our website comply with applicable French standards, ensuring high quality, safe performance, and reliable operation. For domestic electrical installations, our advice is based on the guidelines of standard NF C 15-100, and the products we offer meet its requirements. All products requiring it are CE certified, a marking that signifies a product's conformity to European Community requirements for manufacturers. It indicates that the equipment complies with all relevant Community regulations. The CE marking certifies the product's conformity to the provisions of the Low Voltage Directive and/or the Electromagnetic Compatibility Directive regarding the electromagnetic environment. In France, UTE/LCIE issues the NF mark, which means that, in addition to CE conformity, the product meets the directives of French standardization standards.

There are different types of NF marking:

  • NF USE affixed to the equipment and conductors
  • NF Electricity standards for electrical appliances
  • NF Lighting Fixtures
  • NF Performance for heating
  • NF A2P marking affixed to intrusion alarms
  • NF AEAS for alarms and emergency lighting

Satisfaction guaranteed or your money back.

Within the defined regulatory framework, the law requires retailers to allow customers to return a product within 14 days. Maghreb Elec commits to accepting any product returned in its original, undamaged packaging (excluding electrical wire and cut-to-size electrical cables) within 14 days (30 days for business account holders) of its receipt by the customer. Maghreb Elec also commits to issuing a refund within a maximum of 14 days. However, the return shipping costs remain your responsibility.

Payment and transaction security

When you pay by credit card on the maghrebelec.com website, you are automatically redirected to our bank's payment page: CIC. The page is encrypted, and no banking information leaves the bank. The SSL certificate guarantees the security of your transactions. It is indicated by a small padlock at the top of your screen, in the navigation bar. This SSL encryption keeps the information requested during credit card payment confidential.

Furthermore, we have opted for the 3D Secure system to prevent the use of stolen and fraudulent bank cards. At the time of the transaction, the system requests your bank to send you a one-time code via SMS to your phone. Therefore, you must have previously provided your phone number to your bank.

Protection of personal data

Providing the personal information collected for the purposes of distance selling is mandatory, as this information is essential for processing and shipping orders and issuing invoices. Failure to provide this information will result in the order not being validated. In accordance with the French Data Protection Act (Loi Informatique et Libertés), the processing of personal information relating to customers of the maghrebelec.com website has been declared (declaration no. 1341187 - simplified standard no. 48) to the French Data Protection Authority (CNIL). In accordance with the provisions of the French Data Protection Act of 6 January 1978, the customer has the right to access, modify, rectify, and delete their personal data. This right can be exercised directly with maghrebelec.com (whose contact details are provided in the General Terms and Conditions of Sale). Furthermore, we undertake not to disclose our customers' contact information to third parties, whether free of charge or for consideration.

Delivery and order preparation times

We make every effort to ship orders as quickly as possible (excluding occasional peak periods and public holidays). Delivery times vary depending on the chosen shipping method and are indicated for each carrier during the order confirmation process. These delivery times apply once the order has been prepared.

Guarantees and after-sales service

All products sold on the website maghrebelec.com are guaranteed against malfunction. The warranty policy applied is that of the manufacturers. In all cases, we encourage you to contact us so that your request can be processed as quickly as possible.

We listen carefully to your complaints.

We offer customer service available during business hours by phone at +33 4 81 12 00 80 or via the contact form. Customer complaints are processed within 5 business days of receipt of the dispute by maghrebelec.com. If a solution cannot be found within this timeframe, you will be informed of the processing time for your request.

Feel free to contact us.